Policies

Privacy Policy

Last updated: August 2026

Information We Collect

When you visit Heritage Beads & Beyond, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and how you interact with the site.

We collect personal information that you voluntarily provide when placing an order, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is referred to as "Order Information."

How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you
• Screen our orders for potential risk or fraud
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

Sharing Your Personal Information

We share your Personal Information with third parties to help us process payments (Stripe, PayPal) and fulfill orders. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at heritagebeadsbeyond@gmail.com.

Returns & Refunds

Last updated: August 2026

Our Commitment

At Heritage Beads & Beyond, we stand behind the quality and authenticity of every piece we sell. Each item in our collection is carefully inspected and authenticated before being offered for sale.

Return Eligibility

We accept returns within 14 days of delivery if the item is in its original, unused condition with all tags and packaging intact. To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and unworn
• In the original packaging
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized orders
• Items marked as "Final Sale" or "As-Is"
• Items that have been altered, repaired, or modified by the buyer

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at heritagebeadsbeyond@gmail.com.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped. Original shipping costs are non-refundable.

How to Initiate a Return

To start a return, please contact us at heritagebeadsbeyond@gmail.com with your order number and reason for return. We will provide you with instructions on how to return your item.

Terms & Conditions

Last updated: August 2026

Overview

This website is operated by Heritage Beads & Beyond. Throughout the site, the terms "we," "us," and "our" refer to Heritage Beads & Beyond. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.

Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Products and Pricing

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product without notice. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of a product.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Purchases

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

Personal Information

Your submission of personal information through the site is governed by our Privacy Policy. Please review our Privacy Policy for more details.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances, or to infringe upon or violate our intellectual property rights.

Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States.

Contact Information

Questions about the Terms of Service should be sent to us at heritagebeadsbeyond@gmail.com.